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The following is an archived video story. The text content of that video story is available below for reference. The original video has been deleted and is no longer available.

Many Central Ohioans Without Heat During Propane Shortage

PLAIN CITY (Tom Bosco/Kate Liebers) -- Central Ohioans have been affected by the nationwide propane shortage, with some going without heat for days.

Amerigas customers have called ABC 6 looking for help. Westerville resident Debby Cancilla was one of them.

Cancilla said she has been using space heaters and the fireplace to warm the house after her propane ran out last week. Her thermostat read 46 degrees, which she said was an improvement.

"Forty-six is better than 35, which is what it was before I bought the space heaters," Cancilla said.

She said she was told that she may have to wait two to 14 days before the propane levels are restored. She said she is worried that, in the meantime, the pipes could freeze.

In search of warm water, Cancilla said she has had to take showers at a friend's house.

"I am on my own," Cancilla said. "I don't understand that and that's why I'm trying to get answers."

People calling Amerigas office are likely to hear the automated message: "We're sorry, but we're unable to take your call at this time."

ABC 6/FOX 28 was eventually able to speak with a spokesperson, who said the company is "currently rationing deliveries to customers in a select few service territories..."

He could not say when customers can expect delivery. He did look into Cancilla's case and said she could expect propane to be delivered in a day.
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