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Columbus Suburbs Consolidate 911 Call Centers

DUBLIN (Andrew Michael/Kate Liebers) -- In an effort to save money, the 911 dispatch centers of two major Columbus suburbs have been combined.

The Dublin center officially took over the Hilliard center Monday morning, completing a three-year project.

The partnership eliminates the need to transfer calls made on cell phones. In the past, people reporting an incident in Hilliard from their cell phone would first reach Dublin's call center and then wait to be transferred.

Now, the calls will be immediately dispatched from Dublin, according to emergency officials. 

The non-emergency phone numbers had not changed as part of the partnership.

"The only difference is that phone calls will be answered here," said Dublin Police Chief Heinz von Eckartsberg.

The transition went well.

"(It was) very, very smooth. Uneventful," von Eckartsberg said.

The first phase of the consolidation started about a month ago, when the Dublin center began dispatching for Norwich Township Fire Department.

"This made sense from a money-savings opportunity and an opportunity to partner with a like-minded agency," von Eckartsberg said.

Response times should not be affected by the consolidation; Hilliard has its own dispatcher.

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