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Slow Deliveries Worry Columbus Residents

COLUMBUS (Rob Wells) -- Monday is expected to be the busiest mail delivery day of the year, but many Columbus customers are worried their packages will not reach their destinations.

Some United States Postal Service customers at the main branch in Columbus said they have had to wait almost until their bedtime to receive their daily mail.

"Last night, we got mail at 6 p.m., after checking around 3 p.m. and then at 4 p.m.," Twila Fleming said.

The slow service can be more than just inconvenient.

"We get medicines delivered in the mail, and that might be a problem at some time," Fleming said.

Others have also reported similar experiences, noticing that mail deliveries keep getting later and later.

"About six years ago, when we moved in, it came around 3:30 p.m.," Andrew Miller said. "It's progressively gotten later, up to the point that 6:30 is regular. Last night, (the mail came at) 9 p.m.!"

USPS officials have said they have seen a spike in complaints about late deliveries in Central Ohio. With more than 800,000 pieces of mail moving through the Columbus postal officers, they're adding Sunday hours for workers to keep up with the hectic pace.

"People are always concerned when they see mail carriers coming late," USPS spokesperson David Van Allen said. "That's not what they're used to and that's not what we usually do but during the holiday season--it gets rough." 

Van Allen said the 12-percent increase in large package delivery can also influence the time of day customers get their mail.

"If it is a littler later--we do appreciate your understanding you will be getting mail that day."

USPS recommended sending holiday cards no later than Dec. 21 to make sure they get to recipients by Christmas. 
 
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