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EBT Card System Back Up and Runing, After Glitch
COLUMBUS (James Jackson) -- Many Central Ohio families, who couldn't use their EBT card to buy groceries will be glad to know the issue has been resolved and the systems are back online.
According to a statement from Xerox, beneficiary access to programs such as SNAF, TANF, and other programs has been restored to the 17 states where Xerox provides EBT service, including Ohio.
Earlier Saturday, the Ohio Department of Job and Family Services said the state's cash and food assistance card payment systems went down around 11 am. Later, the cash system came back online, but the EBT system was still down.
Joseph Nawotny just returned from a lunch run for his family. He ran into problems along the way with his EBT card. When he got to Kroger, on Parsons Avenue, his card wouldn't work. "There was a sign on the door just stated food stamp system was down and we had no idea about it," Nawotny said.
So he went to Family Dollar down the street and saw a similar sign saying, "No food stamp accepted today. System is down." Nawotny's family had to settle for mac and cheese. "It's just more frustrated than anything. I mean just a little notification would have been nice. Something you know letting us know the system was down."
Nawotny says it was a major setback. He's living paycheck to paycheck. "You got rent and bills and you know, everything you've got to take care of, there's not a lot left over to cover food and that's why the food stamps are so important," Nawotny said.
Officials with Xerox say they are trying to find out what caused the problem so it doesn't happen again.