Left Behind: Bus Turns Around on Visually Impaired Passenger
Updated: Friday, March 22 2013, 10:52 PM EDT
COLUMBUS -- The Central Ohio Transit Authority says it's now working directly with a visually impaired passenger who was sent home this week instead of to her destination: The Ohio State campus.
Olivia Walter is visually impaired. She takes her dog, Artemis, with her everywhere she goes; leading her through obstacles, keeping her safe.
Walter also relies on COTA to get her from point A to point B on a regular basis. Every week, she takes a Paratransit van to school on campus but every week, she says, is frustrating.
"The idea is great." She says, "but in practice, unfortunately it falls through a lot."
Walter says she's sometimes late to class and many times the bus picks her up late. Then this week, the driver turned around and took her home instead of to campus.
According to COTA, the driver couldn't find a safe route through campus construction to her drop-off point on Neil Avenue.
"I sit there frustrated," Walter said. "I try not to cry because there's nothing you can do about it."
After Olivia contacted our news team, we contacted COTA. A spokesperson says the Transit Authority is now working directly with Walter to make her commute a better experience.
Reporter: Shawn Kline